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Cancellation & Deposit Policies

COVID-19-RELATED CANCELLATIONS & MODIFICATIONS

WINTER 2020/2021 CANCELLATION POLICY: 

For winter 2020/21 season, the cancellation policy will be waived in the event of any Stein Collection property or Deer Valley Resort closures due to COVID-19. A one-night deposit is due at the time of booking. The remaining balance is due 48 hours prior to arrival and is non-refundable at that time. Cancellations made 48 hours prior to arrival incur no penalty. Cancellations and modifications made within 48 hours of arrival forfeit 100% of the room and tax amount. Additional conditions may apply, and this cancellation policy is subject to change.

Please Note: President’s Day weekend will require the standard 30-day notice for any cancellations and the non-refundable remaining balance will be due at that time.

SUMMER/FALL 2021 CANCELLATION POLICY: (applicable for ALL summer and fall 2021 reservations)
Cancellations made 48 hours prior to arrival incur no penalty. Cancellations and modifications made less than 48 hours of arrival forfeit a one-night deposit. Additional conditions may apply, and this cancellation policy is subject to change. All other standard summer deposits, reservation modifications, and resort fees are still applicable, as outlined below.

 

STANDARD DEPOSIT, CANCELLATION & MODIFICATION POLICIES:

WINTER DEPOSIT AND CANCELLATION POLICY:

Our standard winter policy is as follows: A one-night deposit is due at the time of booking. The remaining balance of the reservation is due 30 days prior to arrival and is non-refundable at that time. Cancellations made 30 days prior to arrival incur no penalty. Cancellations and modifications made within 30 days of arrival forfeit 100% of the room and tax amount. The daily resort fee includes in-town shuttle transportation services to and from Park City's Historic Main Street, sitewide, wireless internet access, business center access, daily newspaper delivery, bottled water upon arrival, access to the spa facilities, fitness center, heated pool, and ski storage room.

SUMMER DEPOSIT AND CANCELLATION POLICY:
A one-night deposit is due at the time of booking. Any cancellation made at least 7 days prior to arrival will have no penalty. Any reservation cancellation or modification within 7 days of arrival will forfeit the one-night deposit. The daily resort fee includes in-town shuttle transportation services to and from Park City's Historic Main Street, sitewide, wireless internet access, business center access, daily newspaper delivery, bottled water upon arrival, fitness center, heated pool, and bike storage room.

GROUP DEPOSIT AND CANCELLATION POLICY:
Deposit and cancellation policies for group reservations vary from those outlined above. Please contact reservations at (855) 418-8662 to verify your individual group policies.

RESORT FEES:
Daily resort fees may vary by property and by season. Please contact our reservation team to confirm the daily resort fee and any applicable taxes. (855) 418-8662

MODIFYING YOUR RESERVATION:
Please note that a change in the length or dates of your reservation may result in additional fees. Please refer above for any special rate policies. Due to our remote location, we must adhere to our cancellation and deposit policies. We recommend purchasing travel insurance for protection in the event of unexpected circumstances that would impede travel to The Chateaux Deer Valley. Please consult with your credit card company or call our reservations department at (855) 418-8662 for travel insurance options.
 
CONTACT INFORMATION:
If you have any questions, comments, or concerns about booking a reservation or an existing reservation, please contact us directly. If booked through a third-party lodging or booking partner, please contact that third-party booking source directly.
 
The Chateaux Deer Valley
Email: stay@the-chateaux.com
Call: (855) 418-8662

Last Updated on September 2020